This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please contact us here.

Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:

Our site address is www.tailoredprotection.co.uk

Our company name is Tailored Protection Ltd, registered address The Coach House, The Square, Sawbridgeworth, Hertfordshire, CM21 9AE

What We May Collect

We may collect and process the following data about you:

Information you put into forms on our site at any time including contact information, medical history, occupation, and financial situation.
A record of any correspondence between us
Details of transactions you carry out through our site
Details of your visits to our site and the resources you use
Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

you have given consent to the processing of your personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which we are subject;
processing is necessary to protect the vital interests of you or of another natural person;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Cookies

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law. The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer. All cookies used on our site are set by us.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can prevent the setting of cookies by adjusting the settings on your browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

Our cookies will be used for:

Essential session management
creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
recognising if a visitor to the site is registered with us in any way;
we may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.
Functionality – customising elements of the promotional layout and/or content of the pages of the site.
Performance and measurement – collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users

How We Use What We Collect

We use information about you to:

Present site content effectively to you.
Provide information, products and services that you request, or (with your consent) which we think may interest you.
Carry out our contracts with you.
Allow you to use our interactive services if you want to.
Tell you our charges.
Tell you about other goods and services that might interest you.
If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.
If you are a new customer, you will only be contacted if you complete our online form.
Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.

In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section, you should not submit any personal information to us and, if you have done so already, you can let us know that you wish us to stop using your data by contacting us here and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.

Where We Store Your Data

We will retain and process your personal information for as long as necessary to meet the purposes outlined in this notice provided to you. We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by Financial Conduct Authority regulation and law.

Disclosing Your Information

We will share your information with LifeSearch Partners Limited for protection services.
Insurance companies, to provide you with the appropriate protection advice and cover. These include: Aegon, AIG, Aviva, Beagle Street, British Friendly Society, Canada Life, Guardian, Holloway, HSBC, Legal & General, LV=, One Family, Quote Me Happy, Royal London, Scottish Widows, The Exeter, Vitality Life and Zurich.
Other organisations in order to prevent, detect or investigate financial crime or fraud;
Approved and appointed third party service providers used to arrange and administer policies;
Credit reference agencies;
Relevant legal and regulatory authorities.
Selected third party suppliers for the provision of operational and analytical systems such as call recording, quote engines, policy feature comparison services, analytical research and communication tools;
With our business partners who you originally submitted your enquiry with (such as First Union, LifeSearch, LeadStream, Etc), in order to fulfil our contracts with you and them. We carry out these activities to help understand customer behaviour, provide rewards and collectively improve our services for you now and in the future.
Selected third party partners for the provision of marketing.
Selected third party partners for the provision of incentives and rewards, such as vouchers, movies and meals, and other reward schemes

We are allowed to disclose your information in the following cases:

If we want to sell our business, or our company, we can disclose it to the potential buyer.
We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
We can exchange information with others to protect against fraud or credit risks.
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

Your Rights

You can opt in or out for us using your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time Email info@tailoredprotection-co-uk.preview-domain.com.

Under the GDPR, you have the right to:

request access to, deletion of or correction of, your personal data held by us at no cost to you;
request that your personal data be transferred to another person (data portability);
be informed of what data processing is taking place;
restrict processing;
to object to processing of your personal data; and complain to a supervisory authority.
You also have rights with respect to automated decision-making and profiling as set out in section 11 below. To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at info@tailoredprotection-co-uk.preview-domain.com.

Links To Other Sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Changes

If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

Automated Decision-Making and Profiling

We may use your data you provide as part of your life insurance application. This data is used to assess whether we can offer a life insurance product, to determine the premium you will pay, as well as any additional terms as specified by the insurer. Whilst we collect the data, any underwriting outcome of your application is decided by the insurer. These applications are completed by automated means and may be completed without significant human intervention, however in some cases we are able to discuss decisions in more detail and provide further detail to the underwriter. You can contact us to discuss this further by telephone or by e mail.

Dispute Resolution

If we get something wrong, or you’re not happy with our services, we always welcome the chance to help and rectify it.

You can also place a complaint with the Information Commissioners Office by contacting them at:

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 (local rate) or 01625 545 745 (national rate)

This privacy notice was last updated on 17th November 2023 by LifeSearch Partners Limited

Privacy Policy